Dear customers,
In order for us to meet your IT support needs as accurately and effectively as possible, we need to obtain some important information from you.
IT support questionnaire
- General Information
- Company Name:
- Contact Person:
- Contact Email/Phone:
- Equipment Details
- How many computers do you have?
- How many printers are used?
- What types and models of monitors and docking stations do you use?
- Do you have other specific devices (such as TVs, cameras, etc.) that require support?
- Support Requirements
- What level of IT support do you need (basic troubleshooting, installation, network management, etc.)?
- Are there any specific problems or challenges you face with your IT system?
- Frequency of Services
- Do you need one-time support or regular, ongoing maintenance?
- If constant, what is the preferred frequency (weekly, monthly, etc.)?
- Location
- Where is your office located?
- Do you need on-site support, remote support, or both?
- Current IT Infrastructure
- Can you describe your current IT infrastructure (networks, servers, cloud services)?
- Are any proprietary or custom software/hardware solutions used?
- Security and Compliance
- Does your business have any specific regulatory compliance requirements (e.g. GDPR, HIPAA)?
- Are there any specific security protocols or policies that the IT support team should be aware of?
- Service Level Agreement (SLA) Preferences
- What are your expectations regarding response time and problem resolution time?
- Do you require 24/7 support or support during certain hours?
- Training Requirements
- Does your staff require training on how to use the equipment or troubleshoot problems?
- If yes, how many people need training?
Please send your completed answers to the email address: dubai@whatox.com
- IT support in Dubai,
- technical support,
- IT services,
- computer help,
- network service,
- IT infrastructure,
- computer maintenance,
- equipment repair,
- IT outsourcing,
- IT systems management,
- cloud services,
- data security,
- IT consulting,
- technical support for business,
- installation and configuration of software,
- server maintenance,
- Remote IT support,
- preventing system failures,
- optimization of IT processes.