Apply for a Landline (fixed) number in Dubai without the personal presence of the owner?

1. Regular mobile number

  • Format: +971 5x xxx xxxx.
  • The prefix indicates the operator: 050 — Etisalat, 052 — du.
  • For long term use, Emirates ID is required.
  • Top up your account monthly, then the number will remain active.
  • If you wish, you can transfer your number to another operator via MNP.

2. Tourist SIM card

  • Same format +971 5x…, but marked as “Visitor Line”.
  • Activate with passport without Emirates ID.
  • Service life: 30–90 days.
  • If you want to keep your number, present your Emirates ID and pay for the transfer.

3. "Permanent" mobile number

  • Essentially the same regular number, but linked to an Emirates ID.
  • Banks and government services accept this card.
  • Pay on time - your number will not be disconnected.

44. Landline (fixed) number

  • Dubai format: +971 4 xxx xxxx.
  • The line goes to a specific address.
  • Suitable for the office: emphasizes stability.
  • The contract is valid - the number is active.

5. Corporate "single" number 800/600

  • Options: 800 xxx xxx or 600 xxxxxx.
  • One short code for the whole country.
  • Forward calls to any mobile or city.
  • It's easy for clients to remember - the company's image is strengthened.

  • A resident needs a regular SIM contract – it becomes a “permanent” number.
  • A visitor-SIM will be enough for a tourist; later it can be issued permanently.
  • The business maintains a city number +971 4…, and provides a short 800 number for clients.

Dubai@Whatox.com | Concierge Business Consulting in Dubai and UAE | Your Path to Success in the Emirates!

 

How to get a landline +971 4 xxx xxxx for a virtual assistant


1. Where to apply

  • Etisalat (e&) — Office Presence package or SIP line. etisalat.ae
  • du — Business Complete or Business Voice package. du.ae

2. What to collect in advance

DocumentEtisalatdu
Trade license with seal
Establishment Card
Emirates ID of the owner
Passport + representative visa-
Lease Agreement (Ejari)– (on request)
Power of attorney (if not signed by the owner)

etisalat.aedu.ae


3. Connection procedure

  1. Submit the form and documents online or at the business center.
  2. Pay for activation (du - 200 AED; Etisalat does not). du.aeetisalat.ae
  3. KYC verification –– 1 business day.
  4. Without equipment: the number is active immediately. etisalat.ae
  5. With IP phone: Etisalat technician dispatch — 24–48 hours; du — 2–3 days. etisalat.aeduinternet.ae

4. If you need a completely “cloud” city number

  • Select a licensed VoIP provider (FreJun, Calilio).
  • Submit the same KYC packet.
  • The provider will issue +971 4 in 24-72 hours, without a technician's visit. frejun.comcalilio.com

5. Integration with a virtual assistant

  • In the operator panel, set up call forwarding to mobile, softphone or CRM.
  • IVR, recording and analytics functions are available. calilio.com

6. Tariffs for 2025

OperatorBasic packagePrice/monthNote
Etisalat Office PresenceLine + cloud PBXfrom 125 AEDNo setup fee etisalat.ae
du Business Complete 100Line + 100 Mbit/s internet950 AEDActivation 200 AED, contract 12 months. du.ae

7. Turnkey deadlines

StepTerm
Collection of documents1 day
KYC verification1 day
Activation of virtual lineup to 72 hours
IP Phone Installation1-3 days


Provide us with copies of your license, Establishment Card and Emirates ID. Choose Etisalat or du. In 3-5 business days, your virtual assistant will be answering calls to a reputable Dubai landline number.

Is it possible to issue a number without the personal presence of the owner?

Yes, if you have a power of attorney.


1. Who will the operator allow?

ScenarioWhat is required
Representative-employeeHis Emirates ID + letter on company letterhead signed by the director.
External PRO/agentNotarized Power of Attorney (POA) in Arabic + copy of owner's passport.

2. Requirements for a power of attorney

  • Language: Arabic or bilingual (Arabic/English).
  • Certification: notary + apostille (if signed outside the UAE).
  • Term: not older than 2 years.
  • Direct text: “the right to conclude and sign contracts with Etisalat/du for a fixed telephone line.”

3. Step by step remotely

  1. Scan package (license, Establishment Card, Emirates ID, POA) is sent to the operator's corporate email.
  2. The operator does e-KYC verification (1 day).
  3. The installation invoice comes by email; you pay using an online link.
  4. The number is activated; SIP data is received by email.
  5. If equipment is needed, the representative will assign a slot - the owner does not need to be present.

4. How long does it take?

StageTime
Preparation and translation of POA1-2 days
E-KYC and payment1 working day
Issuing a numberup to 24 hours after payment
Installation of equipment (if necessary)1-3 days


Total: The owner may be abroad. All you need is a properly executed power of attorney and scanned documents; the number will be ready in three to five days.

Is it possible to receive calls +971 4 on a mobile?

  • Yes, if you order a cloud line (Office Presence from Etisalat or Business Voice from du).
    The number lives in the PBX cloud; connect to it via the proprietary mobile app or any SIP client. etisalat.aeetisalat.aeetisalat.aedu.ae
  • No, if it is a classic copper/FTTH port.
    Then the tube is connected to the router at the site; without the Internet the line is silent.

How to arrange this in 2 days

StepTime
Send scans of license + POA1 hour
e-KYC approval≤ 1 working day
Online payment30 min
Cloud number is activeup to 1 hour after payment
(Optional) On-site technician for IP phone+1–2 days

If you only need mobile reception

  1. Get a cloud package without hardware.
  2. Install Etisalat Business App / du Biz Voice.
  3. Log in with your account - calls go straight to your smartphone.

If you need a desk phone and a mobile backup

  • You install an IP telephone in the office.
  • Enable parallel call to the application or call forwarding to GSM.

Summary

Cloud line +971 4 works via Wi-Fi or 5G anywhere; fiber is only needed for a landline handset. With the documents ready, the number can be launched in one working day, maximum - in two.

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