Dear customers,
Dubai@Whatox.com | Concierge Business Consulting in Dubai and UAE | Your Path to Success
In order for us to meet your IT support needs as accurately and effectively as possible, we need to obtain some important information from you.
IT support questionnaire
- General Information
- Company Name:
- Contact Person:
- Contact Email/Phone:
- Equipment Details
- How many computers do you have?
- How many printers are used?
- What types and models of monitors and docking stations do you use?
- Do you have other specific devices (such as TVs, cameras, etc.) that require support?
- Support Requirements
- What level of IT support do you need (basic troubleshooting, installation, network management, etc.)?
- Are there any specific problems or challenges you face with your IT system?
- Frequency of Services
- Do you need one-time support or regular, ongoing maintenance?
- If constant, what is the preferred frequency (weekly, monthly, etc.)?
- Location
- Where is your office located?
- Do you need on-site support, remote support, or both?
- Current IT Infrastructure
- Can you describe your current IT infrastructure (networks, servers, cloud services)?
- Are any proprietary or custom software/hardware solutions used?
- Security and Compliance
- Does your business have any specific regulatory compliance requirements (e.g. GDPR, HIPAA)?
- Are there any specific security protocols or policies that the IT support team should be aware of?
- Service Level Agreement (SLA) Preferences
- What are your expectations regarding response time and problem resolution time?
- Do you require 24/7 support or support during certain hours?
- Training Requirements
- Does your staff require training on how to use the equipment or troubleshoot problems?
- If yes, how many people need training?
Please send your completed answers to the email address: dubai@whatox.com
- IT support in Dubai,
- technical support,
- IT services,
- computer help,
- network service,
- IT infrastructure,
- computer maintenance,
- equipment repair,
- IT outsourcing,
- IT systems management,
- cloud services,
- data security,
- IT consulting,
- technical support for business,
- installation and configuration of software,
- server maintenance,
- Remote IT support,
- preventing system failures,
- optimization of IT processes.
